I am a loyal reader of Seth Godin’s blog. Although I don’t always agree with his points of view, his posts are always very interesting to read. I just came across a post that I starred in my Google Reader items a while ago. I think the following quote couldn’t be more true (not only in a work, but also in a personal environment):
Your customers and employees and investors will remember how you treated them when times were tough, when they needed a break, when a little support meant everything.
No one in particular will remember how you acted during the boom times.